Due to hygiene reasons our puzzles can not be exchanged or refunded.
All items will aim to be shipped within 3-5 business days.
If your item is not received, please contact us and the team will try to help locate it or get a replacement sent out to you.
Please inspect your puzzle upon receiving it and contact us immediately via firstname.lastname@example.org if the unopened item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our puzzles contain small jigsaw pieces, therefore all children should be supervised when using our puzzles.
Currently only our 24 piece puzzles come with a zip lock bag.
Unfortunately we do not produced personalised products.